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White Screen of Death on Music Collection

Music Collection
Thursday, January 08 2015, 05:06 PM
Chris Walters
Chris Walters
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I just recently upgraded to the latest version of Joomla Music Collection after using it for several years and I get a blank white screen when I try to go to the component on my site. Click this link and you will see http://www.mysoulrebel.com/mysrp/index.php/home/root/music?layout=detailed . Please provide me with a secure means of providing my site administrative information and I will provide that to help with troubleshooting. Thanks.

Chris Walters
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Thursday, January 08 2015, 05:08 PM - #Permalink
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    please, enable error reporting on your website to see what is the actual error.

    just to make sure, did you follow these upgrade instructions? http://www.joomlathat.com/documentation/music-collection/upgrading-from-2-3-1-to-2-4-0
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  • Accepted Answer

    Chris Walters
    Chris Walters
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    Thursday, January 08 2015, 05:23 PM - #Permalink
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    I have error reporting on but still see no messages. I didn't follow the "/administrator/index.php?option=com_muscol&task=update_tables" step until just now. However, the component still isn't working properly. Where can I email you the site administrative information ?
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  • Accepted Answer

    Chris Walters
    Chris Walters
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    Thursday, January 08 2015, 05:26 PM - #Permalink
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    I just emailed you the site access information.
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