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Purchased AT but download link isnt working

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Monday, March 03 2025, 04:09 PM
munchman
munchman
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Hi, Just purchased AT and it's in my downloads section, but the download files link isnt actioning - just keeps refreshing the downloads page. Ive tried Safari & Firefox so not a browser issue.

Any help appreciated

Thanks

Accepted Answer

Germinal Camps
Germinal Camps
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Monday, March 03 2025, 08:03 PM - #Permalink
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Hello

I think it was a URL cache problem. I refreshed it, seems to work ok now. Please refresh the page and check again.
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Monday, March 03 2025, 07:44 PM - #Permalink
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    hello,
    can you share with me the URL from which you are trying to download the files?

    thanks
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  • Accepted Answer

    munchman
    munchman
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    Monday, March 03 2025, 07:56 PM - #Permalink
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    It's my Joomlathat! 'My Downloads' where my downloads are available to me....I have 2 references to expired products and one for the new AT purchase, the download is not actioning

    https://www.joomlathat.com/account/downloads
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  • Accepted Answer

    munchman
    munchman
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    Monday, March 03 2025, 08:05 PM - #Permalink
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    thanks thats done it.
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