Subscribe via rss
Guest
or Ask a Question
Discussions
Add a reply View Replies (11)

Player does not work

Music Collection Extensions
Tuesday, March 27 2012, 08:59 AM
noah
noah
Offline
0
I have read other posts but could not find an answer. Just downloaded last week.

Example Link:
http://50.28.71.154/~face/index.php/home/music/detailed-layout-mandatory?searchword=&artist_id=&genre_id=&option=com_muscol&search=songs&view=search&Itemid=

ERROR:
Task Queue failed at step 5: Playlist could not be loaded: XML could not be parsed or playlist was empty

Any ideas?
Responses (11)

  • Accepted Answer

    Germinal Camps
    Germinal Camps
    Offline
    Tuesday, March 27 2012, 09:50 AM - #Permalink
    0
    there are two problems:

    1 - you are using WAV files which is not a playable format in Flash payers, If I'm not wrong. see this: http://www.longtailvideo.com/support/jw-player/jw-player-for-flash-v5/12539/supported-video-and-audio-formats#audio
    2 - there's an include to a file that is messing the XML files that feeds the player and that shoud be not included:

    xml-stylesheet href="/~face/plugins/system/modalizer/modals/colorbox/style1/colorbox.css" type="text/css"

    I bet you have a plugin called modalizer or similiar, which is the one it's messing things up.

    Germi
    The reply is currently minimized Show

  • Accepted Answer

    noah
    noah
    Offline
    Wednesday, March 28 2012, 01:21 AM - #Permalink
    0
    Nailed it
    The reply is currently minimized Show

  • Accepted Answer

    Samatyme Phegio
    Samatyme Phegio
    Offline
    Thursday, June 07 2012, 06:34 PM - #Permalink
    0
    I do get the same error: "Task queue failed at step 5: playlist could not be loaded: XML could not be parsed or playlist was empty", but only on the popup window. Some playlist loads into the popup but some don't.

    Whenever I restore the player everything works.

    Any quick fix for this, I'm fast approaching launching date.

    Thanx!
    The reply is currently minimized Show

  • Accepted Answer

    Germinal Camps
    Germinal Camps
    Offline
    Thursday, June 07 2012, 06:36 PM - #Permalink
    0
    can you post a link to your site? to an example page where this is not working?
    The reply is currently minimized Show

  • Accepted Answer

    Samatyme Phegio
    Samatyme Phegio
    Offline
    Thursday, June 07 2012, 07:00 PM - #Permalink
    0
    Here's the link

    u will have to log in:

    user: support
    pass: support

    http://easyget.com.na/music/index.php/play-lists/playlist-29-new-playlist
    The reply is currently minimized Show

  • Accepted Answer

    Germinal Camps
    Germinal Camps
    Offline
    Thursday, June 07 2012, 07:55 PM - #Permalink
    0
    ok yes I see what you mean.
    do you have the latest version of the JWplayer module installed? version 2.3.0?
    this latest version should solve this issue... I'm stranged that you don't have this.. (you have to download from YOUR ORDERS)
    do you have this version?
    The reply is currently minimized Show

  • Accepted Answer

    Samatyme Phegio
    Samatyme Phegio
    Offline
    Thursday, June 07 2012, 08:33 PM - #Permalink
    0
    I re-installed the module and all was :woohoo: !!!

    Thank you for the support, Germi!
    As always the Best!
    The reply is currently minimized Show

  • Accepted Answer

    jerome
    jerome
    Offline
    Friday, June 15 2012, 12:23 AM - #Permalink
    0
    am still having this error no matter how hard i try...
    Task Queue failed at step 5: Playlist could not be loaded: Playlist file did not contain a valid playlist
    I got this error when i click on the album
    but the file plays in a pop up when u click on the song

    i don't know where am going wrong, am all new to this and this plalist thing is so hard

    any help would be appreciated
    The reply is currently minimized Show

  • Accepted Answer

    Germinal Camps
    Germinal Camps
    Offline
    Friday, June 15 2012, 02:04 PM - #Permalink
    0
    hello jerome,

    what is your Music Collection purchase order ID? you don't appear on our system as a customer...!

    thanks! :)

    Germi
    The reply is currently minimized Show

  • Accepted Answer

    jerome
    jerome
    Offline
    Monday, June 18 2012, 10:56 AM - #Permalink
    0
    hi
    we bought the site as it is and we found ur component by mistake since it was disabled, we sent them email asking for the purchase order ID and we will email it to you. at first we thought it is just a jplayer list before we know it's a full rich component with all these options
    The reply is currently minimized Show

  • Accepted Answer

    Germinal Camps
    Germinal Camps
    Offline
    Monday, June 18 2012, 12:08 PM - #Permalink
    0
    sorry I don't understand... so what is the order ID? :) thanks! or the username? thank you jerome!
    The reply is currently minimized Show
Your Reply