Hi again,

Let me be more specific.

When I enter the music page in MC i am able to listen the music. The player shows up and works. That's the only place where I am able to do it.

The module gives me the step 5 error and apparently doesn't load the playlists. I get this problems at Chrome, IE and Firefox.

However, discussing the problem with a friend, I found he is experiencing the same problems in Chrome and IE, but the module works fine in Firefox.

Does this information helps?

Thanks!

hi!

I've been looking around to your site but I can't see play the songs because I'm not logged in... I guess it's setted to show only for registered users.. right?

Hi Germi,

I'm so sorry. You are right! You do need to be registered. Here you have a user:

username: germi
pass: germinalcamps

Thanks for your help!

hello!

I have no problems at all playing the songs in my end... :S it works just fine, the way it should...!

are you able to see if there is some Javascript error on the page when you see the "step 5" error?

do you see this error on EVERY page of music Collection? or only in some of them?

Hi Germi,

Yesterday after I posted the message I tried again at my home lap top and it was working fine in Chrome. I didn't do nothing and from one day to another it just started working.

Currently I am at another computer and I get the step 5 error again, but I am guessing it has something to do with some content filter active in the network.

I'll try again at home later to confirm it is working fine, and I'll as some friends to try it also.

Thanks!

Hi again,

By the way, I used Chrome's javascript console to check for errors, and in the playlist area I got this one:

Failed to load resource: the server responded with a status of 404 (Not Found) /crossdomain.xml


And when I select My Playlist i get this one:

GET http://www.crowdmusik.com/crossdomain.xml 404 (Not Found)

Is this of any help?

Thanks

hmm... are you streaming from an external server? otherwise I don't understand why you get a call to the crossdomain.xml file... it makes no sense...!

can you just try to put a crossdomain.xml file in your site root?

but still makes no sense to me... where are you streaming from? what are your "songs server" and "songs path" parameters on MC config?

Hi,

I didn't fill the "Songs Server" field on MC parameters. And in the "Songs Folder" field I have "/songs". It should work right?

And the stangest thing is that sometimes it works on my PC and sometimes it doesn't. Even on some friends I asked to test it on their computer...

Strange.

How can I create a crossdomain.xml file to overcome this problem? Will it work for me?

Thanks a lot for your help!!

Maybe I can shed some light on the issue...

I have run into the same problem. Queuing individual songs in the playlist works fine. But when you try and set a playlist as current you get this error. It is also happening on the playlist demo page so it has nothing to do with our hosting enviorment...

http://www.joomlamusicsolutions.com/en/music-collection-demo/playlists/sample-playlist.html

Try and push the "set playlist as current" button and it will not work in the module. I believe this button is not correctly sending the playlist information.

It seems the problem started when I updated the module to 2.2.1 but I could be wrong.
http://www.joomlamusicsolutions.com/en/forum/joomla-1-6/unusual-picture-under-jwplayer-5.html#12517

Any ways, around in circles we go.

Thanks for your insight Max Power. Nice to have other thoughts on this.

Anyway, I went to the link you left us to try the demo playlist on MC's website, and to me it is working fine.

And that is the disturbing thing on this problem. It seems to work/not work on a random basis. For my website first it didn't work on my PC while it was working on my friend's PC, later ir worked on my PC, and know it does not work anymore.

To add something on the problem, I recently migrated the website from one hosting to another hosting. But I uninstalled MC and installed it again in the new hosting, as for the plugins and extensions.

Waiting for help! Playing music will be very important for my website! Thanks!!!

crowdmusik wrote:

Anyway, I went to the link you left us to try the demo playlist on MC's website, and to me it is working fine.

Hmmm, did you try and push the button to add the entire playlist or just the individual songs?

I am seeing this issue myself.. sometimes. :S :S don't know what this can be... it was working fine.

sorry for the trouble. I'm on it. it definitely cannot be a "random" basis thing... there's no such thing in computing I just have to find what is causing this behavior.

hello guys,

I found something out.

can you try again on THIS site? if it's working now, then I have found the issue, and I'll publish an update!!

Hi Germi,

Thanks for your efforts. But i'm afraid I wasn't able to load the playlist onto the jwplayer module.

Jwplayer is no working for me on your site also. Module gives me the crossdomain error, but probably the error is that no playlist is loaded. I am just guessing.

I'll be waiting for a resolution!

Thanks

yeah, still seeing problems

1) please try again (REFRESH the page first, some JS files need to be reloaded). try to load any of the playlists http://www.joomlamusicsolutions.com/en/playlists-demo.html
2) if the module still shows a message "your playlist is currently empty" please let me know. but in any case, do this: refresh the page
3) does the playlist looks still empty? if not, what happens if you load another playlist into it? does it works?

Hi Germi,

I am sorry... but it doesn't work. I can't load any playlist into the player. I followed your instructions and nothing. Still get the Step 5 error. It says:

Playlist could not be loaded. XML could not be parsed or playlist was empty.

Hi,

Yesterday i had the following experience on MC's website:

1- I was not being able to load any playlist from the list. It was not also working if I entered one playlist and tried to load it;

2- So I tried a different approach. I went to some artists' pages and added songs to the On The Go Playlist. And when I tried to load the On the Go playlist to the player it actually worked;

3- And then, when I tried to load other playlists it increadbly worked ok!


Today I tried the same, but different outcome. I am not able to add songs to the On The Go Playlist but sometimes, randomly, the player load the playlist when i enter its page.

Something is very wrong with this. I hope my description might help you and that you can fix it soon!

Thanks

:S :S so weird... I don't have this random behavior on my end... it works for me!!

I keep working on this... hopefully I'll make some more advance this afternoon... keep you posted..!

Hi Germi!!

Any news on this subject?

Thanks!

germi wrote:

2) if the module still shows a message "your playlist is currently empty" please let me know. but in any case, do this: refresh the page

It seems to work when you refresh the page AFTER you load a playlist. Anytime you load a new playlist you have to refresh the page... BUT this no good.

No good at all!!!

Germi, do you have news on this? Any idea how to solve this problem?

Thanks!

Hi,

Can please somebody from Joomla Music Solutions provide the clients with an update on this subject? The JWPlayer integration is certainly a main feature from your product and one of the reasons why your clients chose it to build a website. And apparently i am not the only one with problems.

This problem is serious, but even worst is not to have answers from your support.

I will be expecting news on this.

Thanks.

I'm working exclusevely on this for the past 3 days...!

I haven't found a definitive solution yet. appearently something is wrong with jwplayer 5.7 that makes the playlists "not load correctly" the first time, but it works afterwards. if you want I can publish an update right now that solves partially the problem (just as you can see in our site), but there is still this final little bug that I cannot solve yet...

can you post a link to your playlists page on your site? I'll do some JS testing...

Hi Germi,

Thanks for your quick answer and sorry my demanding mood. I was looking for a simple answer, and knowing now that you have been working on this bug is very reassuring. Sometimes clients just want to know what is going on and not to be completely blind for days.

I trully understand that solving this can take some time and knowing that you are working on this is good enough for me. I can wait for the bug to be completely solved, but it would be great if you could solve it during this week.

Anyway i'll send the link for my playlist area on my website so you can check what is going on with it. You can folow the above link or access the Playlists shortcut on the main menu.

http://crowdmusik.com/index.php?option=com_muscol&view=playlists&Itemid=142&lang=pt#axzz1YPPqvym3

You need to be registered to access the playlists:

user: germi
pass: germi2011

Thanks!

hello guys

I think we're very close to a solution.

PLEASE, check again this site (ours, joomlamusicsolution). PLEASE REFRESH THE PAGE (the javascript files need to be reload)

try the playlists functions: load a new playlist, load items into your on-the-go playlist.

works?

Hi Germi!

Thanks for your work on this. Let me report my experience on MC:

1 - The load playlist button seems to be working properly in the playlists list. I was able to load several playlist to the JWPLayer module. Exception to playlist nº 12 but I believe there is something wrong with the playlist itself;

2 - When I entered in the playlist specific page the module is not automatically loading the playlist as I think it used to do before. And besides that, the load playlist button is not working in this page also. I tried to do it in several playlist pages and it didn't work in any of them.

I believe you are close to a complete solution which is great!

I hope this fix is able to completely solve my problem loading the playlists.

Thanks!

1) great. yes playlist 12 is wrong. just ignore it.

2) it didn't do that, but it's true the playlist button didn't work. I just fixed that! can you try? (remember to REFRESH the page please)

let me know!

Hi again,

Nice! You fixed the load playlist button inside the playlists page!

But now I notice another problem. When select to open the player in pop up the player is not loading the playlist. And it was working 20 minutes before.

Another thing... it happened in my website and it was not working in MC's website also. When I enter an artist's page and I click the + button to add to current on the go playlist the player was not loading the song neither the on the go playlist page. I was trying in some artists pages and suddenly it started working again. I don't know if it is something to be checked by you.

Great work Germi!