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Error displaying the error page: Application Instantiation Error: Could not connect to MySQL

Music Collection
Tuesday, June 02 2015, 07:07 AM
Dragutin
Dragutin
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When music collection component is turned on whole site isn't working, or working very slow, and crashes down with message: "Error displaying the error page: Application Instantiation Error: Could not connect to MySQL". That thing started to happen one month a go and since than we can't use music coll correctly or use it at all. Please help. :(
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Tuesday, June 02 2015, 10:56 AM - #Permalink
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    Hello,

    you need an active subscription for technical support..

    do you have a very large database? how many songs/albums/artists?
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  • Accepted Answer

    Dragutin
    Dragutin
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    Tuesday, June 02 2015, 11:47 AM - #Permalink
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    I'm avare of that but at the moment I don't have money so if you could please help me.

    We have around 3096 albums, 42740 songs and 1851 artists.
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Tuesday, June 02 2015, 11:52 AM - #Permalink
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    hello!

    ok, that's not much.. I don't think that this is the problem.

    I'm thinking that the problem may come from the statistics table in the database. if you had it enabled and never emptied, it may have grown very big, and maybe that's causing server issues.

    all I can tell you is to check this table in the database (#__muscol_statistics), and check how many rows it has. if it has many entries (say.. above half million entries), I suggest you EMPTY the table.

    if you need me to take a look at it then I need you to have a subscription..

    thanks!
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  • Accepted Answer

    Dragutin
    Dragutin
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    Tuesday, June 02 2015, 01:35 PM - #Permalink
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    It was 1.8 million entries. We'll see if that will solve the problem. Thank you for your help!
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  • Accepted Answer

    Dragutin
    Dragutin
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    Wednesday, June 03 2015, 06:19 AM - #Permalink
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    The problem is still present? What shuold we do/check next?
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Wednesday, June 03 2015, 09:47 AM - #Permalink
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    I don't know. I can't know. Ask your hosting provider, he may be able to know where this is coming from.
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