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Hello
I am new to IM and it seems like a great component.
However we would like to use the status "created" for the order made via Hikashop and we have noticed that when this status was set to "complete" once paiement had been made via Hikashop paiements plugins (stripe connect), the status was not updated in IM
IM keeps the invoice status as "pending" and the payment is also set as pending.
For instance try to trigger a new order with Hikashop paid by Stripe, but stop at the Hikashop Stripe window payment, just as if you had postponed it. Then pay a few minutes later and check IM, you'll notice that IM invoice and relative payment has not been updated.
Is there a trigger problem somewhere ? or does the Hikashop integration only works correctly with completed payments ? what would be the trigger/plugin to be used for this ?
Thanks
Jean
I am new to IM and it seems like a great component.
However we would like to use the status "created" for the order made via Hikashop and we have noticed that when this status was set to "complete" once paiement had been made via Hikashop paiements plugins (stripe connect), the status was not updated in IM
IM keeps the invoice status as "pending" and the payment is also set as pending.
For instance try to trigger a new order with Hikashop paid by Stripe, but stop at the Hikashop Stripe window payment, just as if you had postponed it. Then pay a few minutes later and check IM, you'll notice that IM invoice and relative payment has not been updated.
Is there a trigger problem somewhere ? or does the Hikashop integration only works correctly with completed payments ? what would be the trigger/plugin to be used for this ?
Thanks
Jean
Responses (4)
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Accepted Answer
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Accepted Answer
0Just a last question : would it be possible to add a setting in the plugin so that email with invoice would be sent when invoice is paid ?
The idea would be to automatically send the invoice if it's marked as completed by Hikashop, even if IM setting is set to don't send the email for invoices created
If we choose send email with invoices created, the Hikashop customer receives two email . The first one asking for payment and then the second on with the invoice paid. This will mess things with them :-)
Hope you get it ? -
Accepted Answer
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Accepted Answer
0Ok no worries
We have also some custom coding to do for you, can I ask what is your hourly rate ?-
Germinal Campsmore than a month agohi,
we work by the project. you can email us about your requirements and we can discuss costs.
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