hmm... that's strange. can you try to place the image in a different URL? and try a different image? (just for testing)

Hi germi,

Thanks for the reply.

I am facing same issue on another website too where i have installed it. Please look the attachments as i am attaching a PDF Invoice and a screenshot of the invoice that can be viewed online.

Thanks

yes, yes, I saw it. the path seems correct (image exists)
could it be a permissions problem? what permissions does the image have?

please, try to change its location, just for testing

Please check the attached invoice where i have changed the location but same issue the permission for the image in this location is read & execute.

Please let me know if you need to check with the login details i can send you by email.

please, do send them to me. this is really strange!

our email: joomlafinances@gmail.com

Hi,

I have sent the email with details please check and let me know.

Thanks

ok! got it, thanks

Hello,

I've just found out that in this particular case, if you use the relative path in the image (instead of absolute), the image is working... please check now. I changed it and when you render the PDF, it shows up.

I've been looking around and this seems to happen sometimes in DomPDF

Hi,

The logo is showing fine on PDF now, But when we click View Invoice Online the logo is not showing. Can you please check that as this seems to be issue because of relative path used.

Thanks

I see this, but it's when you click it from the backend, correct? (it will show fine on the frontend)

that's because when you see if from backend, since it's a relative path, it is adding the /administrator part to it.
I'm working on a fix on this. but don't worry your users will see it fine,

if it bothers you, you can just take your image and copy it in the same path, but on /administrator. do you know what I mean?

Hi,

Thanks that's working fine in frontend sorry i didnt check.

It was a good support.

Thanks

Hi, I am getting the same issue but using the full URL does not allow the logo to be shown on both PDF and email.
If a full URL is used then the PDF shows an error (attached) but the email works fine.
If a relative URL is used then it is the opposite. PDF is good and email does not show the logo.

Paul

I have asked the question from the service provider... I'll update you when I now.
Strange how this is happening...

Paul

OK So they came back with this
Hi Paul,

Thank you for contacting us.

allow_url_fopen is enabled by default on our servers.

One thing however is that we do not allow for any loopback connections. That is a connection which calls back to the server. So if this is trying to make a connection such as this back to itself, you would find that this is blocked. However a call to a different server using these should be fine.

I am having the exact same issue with the pdf logo. My company logo shows up correctly when I preview it. But when I email it or the pdf version doesn't changes. It keeps the default image. I have moved my image to so many different locations on the webserver and referenced it, and no change. I urgently need help. Permissions are set to 775