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Map Module generating errors and not displaying data

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Tuesday, October 29 2013, 08:52 PM
OpenEyeMedia
OpenEyeMedia
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Hi there,
I am unable to get the map to work for some reason.
I get the following error message above the map:

Warning: Division by zero in /home/xxxxxxx/public_html/modules/mod_content_statistics_map/tmpl/map.php on line 76

No data is being registered on the map, so it is just remaining blank.
I am using Joomla 3.1.5, K2 2.6.7 and the current version of Content Statistics.
Please could you help me resolve this so as I can roll the functionality out to all users.
Thanks in advance for your help, and if you require any additional information, please let me know.
Kind regards,
Chris

Accepted Answer

Germinal Camps
Germinal Camps
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Tuesday, November 12 2013, 12:33 PM - #Permalink
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Just a heads up for anyone reading this post: we managed to solve it, we found out that the problem was actually coming from ipinfodb.com, because they had blocked the IP of the server, and therefore no geo-location data was provided.
After contacting ipinfodb.com, they unblocked the IP and the system just started working normally.
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Responses (8)

  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Tuesday, October 29 2013, 08:54 PM - #Permalink
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    Hello

    this definitely looks like the data is not being recorded. have you activated an API key?
    please read the last point on this article: http://www.joomlathat.com/content-statistics/visitor-maps
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  • Accepted Answer

    OpenEyeMedia
    OpenEyeMedia
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    Tuesday, October 29 2013, 09:52 PM - #Permalink
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    Hi there,
    Thanks for the prompt reply, but unfortunately I have already obtained and input the API key into the System - Content Statistics plugin.

    Any other possibilities?

    Thanks again,
    Chris
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Tuesday, October 29 2013, 09:55 PM - #Permalink
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    what are the settings on the module? can oyu maybe make a screenshot?
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  • Accepted Answer

    OpenEyeMedia
    OpenEyeMedia
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    Tuesday, October 29 2013, 10:05 PM - #Permalink
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    Sure - I've attached a PNG image as requested.

    To confirm, what I am trying to do is show the article views for those articles created by a particular author. I assume what I have done is correct?

    K2 -> Article Views -> Specific Creator -> User ID

    Thanks,
    Chris
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Wednesday, October 30 2013, 10:27 AM - #Permalink
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    it seems correct (asuming that the user ID is correct, of course)

    so, next question would be: is there data to display? meaning, are there article views for that user id?
    another way to see this is to create a module "evolution in time" (which has rthe same parameters), just to be sure that there actually is data. could you try this?
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  • Accepted Answer

    OpenEyeMedia
    OpenEyeMedia
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    Wednesday, October 30 2013, 11:51 AM - #Permalink
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    Hi there,
    Thanks for getting back to me.

    So to confirm, the ID is correct, and I have other modules active and displaying data - so 'compare evolution in time' is working fine for example, and this is true for multiple user/article IDs, while the map is not.

    Thanks,
    Chris
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  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Wednesday, October 30 2013, 04:23 PM - #Permalink
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    very strange indeed. could you send me access to the site at support@ joomlathat.com so I can take a look?
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  • Accepted Answer

    OpenEyeMedia
    OpenEyeMedia
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    Saturday, November 02 2013, 12:23 PM - #Permalink
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    Hi there,
    I was just wondering if there had been any progress with this?
    Is there any additional information i need to provide to allow you to get to the bottom of this.
    Thanks for all your time and support to date.
    Kind regards,
    Chris
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