possible bug in conversions

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Our system is showing 3 separate conversions for 1 invoice generated in MembershipPro. This is causing us to believe we owe affiliates 3 times more than we do. Can you take a look at this please?
Responses (9)
  • Accepted Answer

    Friday, March 03 2017, 11:49 AM - #Permalink
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    you mean the invoice is generated once, and there are 3 conversions created for it?
    can you send me access?
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  • Accepted Answer

    Friday, March 03 2017, 05:10 PM - #Permalink
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    PM Sent with login details for super user account. You will see there are 6 conversions for one invoice. 3 each for two different affiliates (we use multi-level affiliates) check the 6 conversions on date: 24 Feb 2017
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  • Accepted Answer

    Friday, March 03 2017, 05:16 PM - #Permalink
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    Please also check conversion #138 i had noticed this a while back and forgot to put in a ticket for it. It appears that some affiliates are being paid commissions on their own accounts! Which we do not see how this is possible but it happens to more than one affiliate.

    So check to make sure that is what is happening, and tell me how to remove someone as being both the affiliate and the customer paying themselves their own commissions.
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  • Accepted Answer

    Friday, March 03 2017, 05:26 PM - #Permalink
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    you can see an example of both of these problems in conversions #'s 138/139/140 multiple conversions for the same invoice on the same day AND ALSO an affiliate being paid commissions on his own account......
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  • Accepted Answer

    Sunday, March 05 2017, 08:59 PM - #Permalink
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    Any word on this been a few days since you responded.
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  • Accepted Answer

    Wednesday, March 08 2017, 05:41 PM - #Permalink
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    thanks
    I've been taking a look.

    is it possible that this thing is only happening (sometimes) on RENEWALS? (not on first-time subscriptions)
    I'm trying to narrow down the issue.
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  • Accepted Answer

    Wednesday, March 08 2017, 05:48 PM - #Permalink
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    yes i guess thats possible, though i think you should be able to determine that by looking at all the duplicates and then cross referencing them to see if they are all renewals or new orders.
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  • Accepted Answer

    Saturday, March 11 2017, 03:50 AM - #Permalink
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    hello?
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  • Accepted Answer

    Saturday, March 11 2017, 08:50 AM - #Permalink
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    I asked you for FTP in our private conversation...
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