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Hello guys,
I would like to confirm - is the way your system works?
1. Guest user accesses website using affiliate link
2. Guest user purchases and pays for product using Hikashop WITHOUT registering (ie purchases as guest)
3. The affiliate whose link was used gets no commission from the sale?
Now, enabling Registration using Hikashop Checkout process poses another problem - it would be a Joomla Registration, not an Affiliate Tracker registration. So there would be no filed to say who's the Upline or for user to put in Payment info.
By the way, how does an affiliate user update his/her payment info (bank info/paypal info). It's not in the Affiliate profile? Must the admministrator do this for all members?
The attachment shows two things:
1. Guest purchases do not show up there (there are a couple of purchases by Guests after the top item listed there but the purchases are not showing)
2. New affiliates approved under the Accounts tab still show as unapproved in the Conversion tab
The second attachment is the Accounts tab for your comparison.
I would like to confirm - is the way your system works?
1. Guest user accesses website using affiliate link
2. Guest user purchases and pays for product using Hikashop WITHOUT registering (ie purchases as guest)
3. The affiliate whose link was used gets no commission from the sale?
Now, enabling Registration using Hikashop Checkout process poses another problem - it would be a Joomla Registration, not an Affiliate Tracker registration. So there would be no filed to say who's the Upline or for user to put in Payment info.
By the way, how does an affiliate user update his/her payment info (bank info/paypal info). It's not in the Affiliate profile? Must the admministrator do this for all members?
The attachment shows two things:
1. Guest purchases do not show up there (there are a couple of purchases by Guests after the top item listed there but the purchases are not showing)
2. New affiliates approved under the Accounts tab still show as unapproved in the Conversion tab
The second attachment is the Accounts tab for your comparison.
Responses (16)
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Accepted Answer
0Hello,
- the guest purchases should be counted, too. If they're not, there must be something failing, probably some config details.. if you want me to take a look, I'll be happy to.
- The affiliate account owner can change his details when EDITING the account info (in accounts tab)
- the fact that an account is approved does not mean it's conversions will be automatically approved too. For this, you need to make sure that the PLUGIN has the option to "automatically approve" new conversions. -
Accepted Answer
0"The affiliate account owner can change his details when EDITING the account info (in accounts tab)"
Loggging in as an affiliate account owner at my end...
1. There is no editing capabilities in the accounts tab. Nothing on my screen over here can be clicked to edit anything in the Accounts tab.
2. Sub affiliates are also not listed in the accounts tab. They are only numbered. In the marketplace over here, normally affiliates want to see who their sub-affiliates are.
Please refer attached screenshot. ThanksAttachments:
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Accepted Answer
0"- the fact that an account is approved does not mean it's conversions will be automatically approved too. For this, you need to make sure that the PLUGIN has the option to "automatically approve" new conversions."
I have tried all 4 possibilities manual vs auto approvals and manual vs auto conversions - when a guest user visits the site using an affiliate link and registers, the affiliate whose link was used to bring the guest there does NOT get registered as his upline.
Please refer to screenshot attachedAttachments:
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Accepted Answer
0"3. The affiliate whose link was used gets no commission from the sale?"
I have retested and reconfirmed that purchases by a Guest user who accesses the site using an affiliate link does NOT raise any sales commission for the affiliate although payment had been made.
Settings on both Hikashop and System Affiliate plugins have been set with commissions as shown in the attachment. Maybe its because we are using Flat Rate commission and this only works on percentage commissions? -
Accepted Answer
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Accepted Answer
0Hi Germinal, I sent you the admin credentials and ftp access to our website 3 days ago. Did you manage to discover anything?
Today I tested by making and paying 3 purchases as a guest user accessing the website using an affiliate link. These transactions I did before and after deleting all cookies and log entries related to the website in line with your recommendations in another post.
These are my findings:
1. Purchases by guest users using affiliate links to access the website do not generate any commission for the affiliate whose links were used
2. Purchases by guest users were NOT EVEN recorded in the conversion tab, but they are listed in Hikashop's orders page
These seem to be pretty serious flaws to me. I'm sure your software works as claimed. Can you please check what's wrong with the credentials that I have supplied ASAP?
Thanks -
Accepted Answer
0Please also explain this statement further -
"- The affiliate account owner can change his details when EDITING the account info (in accounts tab)"
I cannot edit any of my accounts detail if I log in as a user and access the accounts tab. I can only see an unclickable list of my accounts.
The above statement is kind of contradictory to the reality here. -
Accepted Answer
0Dear,
I accessed your website and the reason you can't edit the account is because the "edit button" is actually not showing. It's a problem with CSS classes that are not showing the button to "edit", that's why (logically) you get the impression that you can't edit.
To make the icon show up, I just added a CSS that will display at least the edit option (see screenshot)Attachments:
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Accepted Answer
0hello
I've uploaded it again
what I did was to include a CSS bootstrap folder, which is /components/com_affiliatetracker/assets/bootstrap3/
and then, load it into Affiliate Tracker, on the file /components/com_affiliatetracker/affiliatetracker.php
with this line of code:
$document->addStyleSheet("components/com_affiliatetracker/assets/bootstrap3/css/bootstrap.css"); -
Accepted Answer
0Thanks.
I see that you have added the bootstrap3 folder and I see that you have added the line $document->addStyleSheet("components/com_affiliatetracker/assets/bootstrap3/css/bootstrap.css"); into affiliatetracker.php
But the pencil icon that enables the logged in user to edit his particulars does not show up. -
Accepted Answer
0Hi,
Thanks but the pencil icon is still not showing.
Also the affiliates under the login user are not showing in the accounts tab for the user, so the User has no visible way of knowing how many affiliates had signed up under him. Furthermore, since we are implementing a multi-level affiliate system using Extended version, the user is unable to see any sub-affiliate accounts under him. Not having these info means the user has no means of tracking the growth (or lack of it) for of his own affiliates and sub-affiliates. -
Accepted Answer
0hi there,
sorry about the button, I forgot to mention that there is a small change also in file
/components/com_affiliatetracker/views/accounts/tmpl/default.php, which I just re-uploaded to your site. The pencil shows now.
The only info that is shown to an affiliate (regarding his children) is the number he has (click on the button "more" on the right of the affiliate account's name).
It is made like this. The affiliate does not have direct access to seeing info about their children. He will see his conversions "coming" from those children accounts, and that's it. -
Accepted Answer
0Thanks very much Germinal. Hope you'll incorporate it into your next future release so that it does not get overwritten, and other users of AT can also benefit from it.
If my client wants his affiliates to see their sub-affiliates, to as many depths as needed, what would be the cost of customizing the solution? I would you think, you have another page where an affiliate can choose which affiliate account (his own) that he wants to look at, say from a combobox, and that would open a page where his all his sub-affiliates would be listed in a nested/indented list.
The business that this solution is being installed for would need this feature to motivate their affiliates, sometimes meeting face to face to provide some leadership, and help them to know and monitor their sub-affiliates. Its rather a pro-active selling process of affiliates motivating sub-affiliates rather than just a "post on facebook and wait and see" kind of model. -
Accepted Answer
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