which extension are you using for the sales?

Hi Germinal, thanks for getting back to me.

We're using the "Affiliate Tracker for VirtueMart" plugin.

It also occurred to me that I didn't provide any version information:

System information
Installed version: 2.1.6
Latest version: 2.1.6
System plugin version: 2.0.2
Latest system plugin version: 2.0.2
Your system is up to date

what are the setting on the plugin? check the "order status" details

Hi Germinal,

I think I've sorted it - the setting was 'confirmed'. I'm confident I also applied 'confirmed by shopper' to this the other day to accommodate test transactions without payment confirmation (so I didn't have to keep refunding them), but it wasn't present so I reapplied it and tested and I can see a conversion now. I also checkout out on my home computer - can you advise how the component works regarding locations? If I've already run tests from my work PC, would I expect subsequent tests to not work because I'm the same customer? If so, is suppressing this something you could implement for testing purposes?

if yoy want to "test clean", just clear your browser's cookies, and in the LOGS section of affiliate tracker, clear all the data you don't want.

Perfect; I'll try that tomorrow. Thanks!

One more thing - are the {affiliate_link} and {atid} tokens only available in the marketing HTML code? I want to write general instructions for people that use their own id, but I don't want the instructions to be included when they click 'copy HTML'. I was anticipating writing something in the description field, but it doesn't support HTML so I can't format it to be readable or include images.

yes, those tokens are only available in the marketing materials, as they are only for you to use (not for them)

Hi Germinal,

I don't want to give users access to the tokens, I want to be able to use the tokens elsewhere within the site to provide instructions for affiliates to generate their own links - some affiliates will be directing traffic to certain products and some will be directing to other products.

I want to be able to display something like:

use the following URL: www.site.com/category/subcategory?atid={atid}

and have it render as:

use the following URL: www.site.com/category/subcategory?atid=666

yes, that's what marketing materials are for... but it only works INSIDE this area..

if you want to display this, say, in a joomla ARTICLE, then some custom coding is needed, because we would need a plugin that would "parse" that info an replace with the user's Affiliate ID... do you know what I mean?

Hi Germinal,

Yes, I simply hoped I could make use of the page texts within the AT configuration.

I have another usage query you might be able to help with: during testing a colleague registered themselves as an affiliate. Later (having cleared the logs and cookies), she tried to follow the link and purchase a product. During checkout (as a guest), she put the same email address. The conversion did not appear in the conversions list. Does the AT recognise her as the same person and simply not apply the conversion or is something else going on here?

Thanks for all your help with this so far.

hmm.. no, it shuldn't. it doesn't take the emails into consideration...

That's concerning. I'll try and run some more tests to see if I can replicate it.

Does the system prevent affiliates checking out via their own link at all? Does it track the IP address of the signup machine or anything like that?

I've run a couple of tests and it looks like the conversions aren't recording at all, although the visits appear in the log.

As per the responses earlier in the ticket, I can confirm that the order status is set to both "confirmed" and "confirmed by shopper".

Can you advise?

ok, can you send me access and I'll take a look?

How do I send you the details privately?

can you tell me a particular VM order that you made using an affiliate link, but did not get a conversion?

I've set you up an account so you can log in and see - I just need to be able to provide the credentials to you securely. Is PM secure or does it send the message by email?

Please let me know asap. I'm out of the office next week so I was hoping to get this wrapped up today.
Is there anything else you need from me?

hello

I already received the credentials, what I asked in my previous post is this:

"can you tell me a particular VM order that you made using an affiliate link, but did not get a conversion?"

Sorry, I understand the confusion now - I wasn't aware you'd received them.
AZ00000238 and AZ00000239 were both placed having followed affiliate links on a previously untested PC. There were others, but I forget which now.

thanks. I would need FTP access as well. can you provide it?

Hello.
I've sent you a PM.
Please be careful; this site is live.

Hi Germinal,

Did you get chance to take a look at this?

Hi Germinal,

Is there anything else you need from me to be able to fix this?

I answered to your email yesterday..

I can connect to FTP, but I can't see any file in the directory. I guess it's a permissions thing. Can you check permissions on my FTP account? is there any special root folder I should be looking into?