did you ever found a solution? I am having the same problem for the longest time , I have not made MusicCollection public yet due to that problem since I've bought it

Yup i made customizations in the admin script when it is being scanning after uploading the songs.

May I ask which customizations you made to get it to work? Was it just a matter of adding the duration and uncommenting the line in the file or something more?

It was adding some code into PHP script of admin side, I dont remember exactly which code i added and i dont have the access to that server now, as i did it for one of my client.

http://www.google.com.pk/#hl=en&source=hp&q=mg2it&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=42ba3c54439c65ce

Is there a way you can find what you've done cause I really need to fix this

any help from anyone else?

Were these the changes you made http://www.joomlamusicsolutions.com/en/forum/version-2/song-playback-problem-3.html#5405 ? And erwinlievre did you try both the suggestions listed there?

@mshoaib please can you tell us your Music Collection order ID? you dont appear on our system as a customer. thanks!

@greengeek please dont answer questions on this thread until the user is confirmed... but thank you anyway for the awesome work on this forum!!!

germi wrote:

@mshoaib please can you tell us your Music Collection order ID? you dont appear on our system as a customer. thanks!

@greengeek please dont answer questions on this thread until the user is confirmed... but thank you anyway for the awesome work on this forum!!!

Could you please come up with solutions in regards to issues besides moderating the forum and tracking who is actually your customer and who's not?

I am your customer and my issues has not been resolved yet. I am willing to pay (as part of your service) to get my issues solved.

thank you

p.s. @greengeek : Yes I did try. I actually started that thread myself and still no luck

@germi Will do. That is one of the reasons why I stopped answering questions originally as I understand one of the most effective ways to enforce that a user is actually paying for this great software is via support. As an end user I have really no way of knowing if a user is confirmed or not, other than maybe the post counts.

I do try to help when I can as I enjoy using this great product and like to show my support. And I see that if I can free up some time for you on having to answer some of the easier questions, then that gives you more time to work on new features for this component

Have you ever considered moving confirmed users into a members groups on the forums, and limiting the support sections to read only to non members? That way only members, aka confirmed users, can post or download attachments. This would be similar to another great commercial product, vbulletin and their forums. It works quite effectively. Then leaving the pre-buy questions forum open for read/write access to all users.

Or possibly adding an icon or text next to a users name if they have been confirmed? Again easily done via user groups.

Anyways, since I don't really have a way to know, and I don't want to support piracy, I'll hold off posting so much.

Sorry, I didn't mean to take this topic off it's original topic.