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Dear support,
I found out an issue and not sure if i have done anything wrong.
I created an invoice and tried to add discounts to the existing invoices, and thus the total value of the invoice will be changed. However, I found out that the payment that shown below the invoice page does not automatically change the value of the total billed amount, it remains the same as previous amount. Is it supposedly to be like that.
In addition, after payment is made, the status still remains as "Pending" (You can see attached), should it be changed to "Paid" status automatically, but it does not. Does the status have to change manually by us?
Appreciate your prompt reply.
Thanks & Rgds,
Melinda
I found out an issue and not sure if i have done anything wrong.
I created an invoice and tried to add discounts to the existing invoices, and thus the total value of the invoice will be changed. However, I found out that the payment that shown below the invoice page does not automatically change the value of the total billed amount, it remains the same as previous amount. Is it supposedly to be like that.
In addition, after payment is made, the status still remains as "Pending" (You can see attached), should it be changed to "Paid" status automatically, but it does not. Does the status have to change manually by us?
Appreciate your prompt reply.
Thanks & Rgds,
Melinda
Responses (4)
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Accepted Answer
0hello!
the payment amount is a "fix" amount, it does not change automatically (it's the normal behavior), because you could have more than one payment for that invoice. the automatic payment calculation is done only one time in the beginning, then if you want to change the amount you need to do it yourself.
about invoice status: if you want invoice status to automatically change after payments, you need to select the option on Invoice Manager global Options to "automatically calculate invoice status" to YES. -
Accepted Answer
0I had the same problem on existing invoice but once created a new invoice then automatically calculated invoice statuses. Thanks for tip. But now there is another bug or problem arises as if I manually select 'partially paid' or 'paid' etc. it shows invoices on the result page but the ones haven't selected manually (when invoice status automatically calculated) never shows on the result page. Please try and let me know if there is a solution.
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Accepted Answer
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