Hi,

I see that someone else has had the same problem previously, but the thread ends without a solution so I can't draw anything from it.

Secondly I have to say - like the previous correspondent - that I cannot give you any back-end access to my site - legally I am not allowed to give any access to third parties under any circumstances.

So I understand you will not be able to give any definitive answers, but can you please offer me some guidelines based on the following:

The player above the playlist on my songwriter page is giving the error:

Task Queue failed at step 5

The player is properly installed as an extension, and is running to play individual songs on the individual songs pages, but not on the songwriter page where I have a complete list of songs, each of which has a player arrow alongside it which does not work. The player above these is giving the error.

Just discovered that the player is giving the same error on the album page where there is also a list of songs to play.

I've almost completed building my site and everything was working well until I installed either my security package or my cookie control extension - I can't tell which.

Is there a cookie that has to be accepted for the player to work, or some resource the player has to draw on which I may have blocked with my firewall?

There is nothing more to see than the error message I've described at the front end, so I don't see there would be any point in giving you page details (where the extension has been working happily behind root directory front-end password protection since I first installed it.)

I'm sure the error message will give you some clues, so could you please help me to troubleshoot this myself?

Thanks