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I created a invoice from a Virtuemart payment via the plugin - works well
Now the order gets canceled by the customer and a refund is needed.
I realize the that the status can changed to refund but if i need a correction of the incoice the same invoice with a negative amount to balance the original how can this work i was not able to doublicate the invoice with a negative amount?
Did not find anything in the documentatiob - how is the refunding process in invoice manager designed - how to pay back to the customer via paypal?
Please advice
Now the order gets canceled by the customer and a refund is needed.
I realize the that the status can changed to refund but if i need a correction of the incoice the same invoice with a negative amount to balance the original how can this work i was not able to doublicate the invoice with a negative amount?
Did not find anything in the documentatiob - how is the refunding process in invoice manager designed - how to pay back to the customer via paypal?
Please advice
Responses (1)
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Accepted Answer
0Hello
You have to create this "refund" invoice manually, it will not be created automatically. You can use the duplicate option, and then change the value to negative and the status to refunded.
The actual refund through PayPal, you need to do it directly in PayPal, because Invoice Manager does not have the permission to do so.
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