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CyrusXxX
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Today I bought Expense manager Extended Professional for Joomla 3 and to be honest I did not noticed that you have separated plans for Joomla 3 and for Joomla 4 when it comes out.

And came to understanding that if Joomla 4 comes out during the time of my subscription I will not be able to upgrade it unless I buy sub again for J4 am I correct?

Accepted Answer

Saturday, January 19 2019, 07:41 PM - #Permalink
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I understand and appreciate very much your insight.

We'll think to see if there's a better (clearer) way to put this in our checkout process, as we're currently in the process of redesigning it.

Thanks a lot! :)
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Responses (10)
  • Accepted Answer

    Saturday, January 19 2019, 06:31 PM - #Permalink
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    hello,

    J3 version will not work directly for J4, however when J4 is released, if you want, you will be able to upgrade your subscription to include the J4 files, paying only the difference (30€) (no need to buy the whole new pack for J4)
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  • Accepted Answer

    Altin
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    Saturday, January 19 2019, 06:51 PM - #Permalink
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    Doesn't feel right :( . . . but that's my personal view
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:07 PM - #Permalink
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    Altin wrote:

    Doesn't feel right :( . . . but that's my personal view

    I agree totally with Altin it looks untrustworthy at best.

    Do not get me wrong Germinal Camps, I will pay that difference but may I suggest something.
    Adjust your subs plans and when Joomla 4 comes out simply add it as separate package. Here is why: Joomla 4 stable is anounced to be out by midterm this year but that can and probably shift as we have seen in the past. So if user buys now J4 sub and J4 does not come out in the mean time he/she will feel cheated.
    • Germinal Camps
      more than a month ago
      Hello

      that's why the J4 pack is not available yet in our store, only the "ALL VERSIONS" pack, wich includes J3 and J4 files (when J4 is released)
      We try to put it as clear as possible in the checkout process, if you look at it, all this that I'm saying is described... we try to avoid any possible confusions, to avoid this, preciselly.

      The J3 and J4 versions have many internal differences that's why they're not compatible and we keep them as separate packs...
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:18 PM - #Permalink
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    You are missing the point Germinal Camps.

    Enjoy!
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  • Accepted Answer

    Saturday, January 19 2019, 07:19 PM - #Permalink
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    sorry then. what's the point?

    you said:
    "Adjust your subs plans and when Joomla 4 comes out simply add it as separate package"

    and that's exactly what we're doing.

    what's the point that i'm missing then?
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:30 PM - #Permalink
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    Look on things from this perspective: J4 is not out as you said.
    Then what is the point in including it now and charge extra for it at this moment. But looking at economical stand of view it is wise decision.


    Do not get frustrated Germinal Camps, this was just friendly discussion.

    We simply agree to disagree, your company your rules. My humble self can either abide or get lost ; )
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:33 PM - #Permalink
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    Forgot to add I was glad to hear you say that if J4 comes out during my sub time I can upgrade for the difference only and not renew entire sub again. So + points for that.
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  • Accepted Answer

    Saturday, January 19 2019, 07:33 PM - #Permalink
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    I understand what you're saying

    The point is that it's not "just charging extra for a J4 that is not there yet". it's a "all vesions" pack, which means it includes as well the J 2.5 versions, which there are a lot of folks out there that still buy.

    Until just a few weeks ago, this "all versions" was only "J2.5 and J3" included. Now it's the same, we just made it clear that it WILL include the J4 files when it comes out.
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:40 PM - #Permalink
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    Well now I understand you. Please understand me when I say that for new customer who has visited your website for the first time it is kinda strange and illogical in a way.

    Repeating again this is just a discussion not a fight over 79 euros.
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  • Accepted Answer

    CyrusXxX
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    Saturday, January 19 2019, 07:56 PM - #Permalink
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    Thank you Germinal Camps.
    I hope you do not mistake this discussion for some ill mannered point of view.
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