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URGENT: JInstaller: :Install: Error SQL Duplicate column name

Affiliate Tracker
Wednesday, September 13 2023, 09:39 PM
GlobalSparks
GlobalSparks
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I just purchased Affiliate Tracker for J4 after recently migrating from J3 to J4. I've been using Affiliate Tracker for a few years with J3, but when trying to upgrade to AT's new version, I get error message: JInstaller: :Install: Error SQL Duplicate column name 'ref_word'.

Screenshot: https://prnt.sc/6g3skr2_os1r

I disabled AT as it is not working right now.
What to do?
We have many affiliates, so this is urgent - please!
Tks,
Serge
Responses (13)

  • Accepted Answer

    Germinal Camps
    Germinal Camps
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    Thursday, September 14 2023, 02:51 PM - #Permalink
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    hello,

    I can't see the image you sent

    you get this message on installation? can you send me access at support@ joomlathat.com?
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Thursday, September 21 2023, 05:14 PM - #Permalink
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    Hi Germinal!
    Here's another attempt to show you the screenshot: https://prnt.sc/hs9ngj_xp5vj
    I'll be emailing you admin access shortly.
    Regards,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Friday, September 22 2023, 04:35 PM - #Permalink
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    I see that the link is still not working, so I'm uploading the screenshot here.
    Tks,
    Serge
    Attachments:
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Sunday, October 01 2023, 02:50 AM - #Permalink
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    Anything new on this? It's been over a week since my last message. Getting a lot of pressure from our affiliates.

    Tks,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Tuesday, October 31 2023, 07:40 PM - #Permalink
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    Germinal, I really need help with this, urgently.
    No affiliate tracking anymore, lots of people very upset.
    Tks for looking into it, or tell me if you're missing anything from me so this can be resolved ASAP.
    Tks,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Wednesday, November 01 2023, 04:56 PM - #Permalink
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    Please disregard my previous post as I found the email you sent me a few weeks ago.
    I replied to it with an update plus additional issues.
    Regards,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Friday, November 10 2023, 06:17 PM - #Permalink
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    Still awaiting a reply.
    See email sent to support@joomlathat.com on Nov 1 and Nov 10.
    Tks,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Friday, November 17 2023, 04:23 PM - #Permalink
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    Still waiting.................
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  • Accepted Answer

    ssnobben
    ssnobben
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    Thursday, November 23 2023, 08:37 AM - #Permalink
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    Did you solve this? I want to now if AffiliateTracker is compatible with Joomla 4 & 5 now?
    • Germinal Camps
      Germinal Camps
      more than a month ago
      It is compatible with Joomla 4. Not Joomla 5 yet.
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  • Accepted Answer

    ssnobben
    ssnobben
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    Friday, November 24 2023, 08:53 PM - #Permalink
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    ssnobben wrote:

    Did you solve this? I want to now if AffiliateTracker is compatible with Joomla 4 & 5 now?


    Ok thanks for info & update..

    All the best!
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Monday, April 01 2024, 07:45 PM - #Permalink
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    Hi Germinal!
    Now over 8 months without AffiliateTracker working correctly.
    I tried installing (again) the latest version, and I keep getting error message "JInstaller: :Install: Error SQL Duplicate column name 'ref_word'" (sometimes the error message refers to a different column name):( .

    What to do?
    I just sent you an email with the backend access and email thread.
    Regards,
    Serge
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Tuesday, June 11 2024, 04:44 AM - #Permalink
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    Germinal, are you still supporting your extensions?
    Still having an issue with AT.
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  • Accepted Answer

    GlobalSparks
    GlobalSparks
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    Wednesday, October 02 2024, 09:38 PM - #Permalink
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    Still no reply from you. Last reply from you was over a year ago.
    Now having issues with AT on a totally new install.
    Are you still in business and supporting AT?
    If not, any suggestion for replacement, or for someone who could help fix issuues?
    Tks,
    Serge
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